All items are subject to the rules of a 24 months right to claim. The right of claim means that you as a customer can complain about defects in the product, which occurred within 24 months after the purchase. It does not cover when faults or defects occur due to wear or incorrect use. In case of claims, errors and defects, or in the event of missing deliveries, contact customer service at mail: Résumé does not cover the shipping costs associated with complaints.