TERMS AND CONDITIONS

You can easily shop in our webshop all day, around the clock. Be inspired by our collections that we can wrap and ship to the address of your wish...

 

PLACE AN ORDER

Shopping at Résumé is easy. You click on the product you want to buy and choose your size. Then select “Add to Cart”. To pay, click on the “Cart” icon, which you will find in the upper right corner. To complete the purchase you must fill in the address, contact information and email address. Once you place the order, you will receive an order confirmation by email from Résumé. In case of any discrepancies with our stock and we are unable to deliver your order, you will be contacted by phone or mail. We reserve the right to cancel your order in case the stock was incorrect at the time of order.

RETURNS

Résumé offers a 14-day return policy valid from the day you receive your items. Please enclose your invoice in the package, which will be returned. The items must be unused and in the same condition as they were when you received them. The items must still have hangtags on and if this is not included, the items will not be returned. The package must be sent directly to our address. Once we receive the item and approve the return, we will transfer the full amount to your account as soon as possible. We will refund the amount to the credit card used during the purchase. Please note that the return of goods is at your own expense, so remember to save your receipt as documentation for the item being shipped.

Returns must be shipped to this address: Résumé Cph H.C Andersens Boulevard 48 1553 Copenhagen V Denmark CVR: 38004131

CLAIMS

All items are subject to the rules of a 24 months right to claim. The right of claim means that you as a customer can complain about defects in the product, which occurred within 24 months after the purchase. It does not cover when faults or defects occur due to wear or incorrect use. In case of claims, errors and defects, or in the event of missing deliveries, contact customer service at mail: info@resumecph.dk Résumé does not cover the shipping costs associated with complaints.

DELIVERY

All our customers receive an email with a tracking number to track their shipment. Delivery in Denmark takes 2-4 business days. International delivery takes 4-8 working days.

IN GENERAL

We ship all of our items as a parcel post, enabling the parcel to be tracked if any problems arise. The items are insured during shipment. Upon receipt, please check the contents of the package. If the shipment is damaged when you receive it, you must report this to us immediately, within 2 days of receipt and return the item to us afterwards. Résumé is not responsible for damage during transport.

PAYMENT

At Résumé you can pay with debit cards such as Dankort, VISA / Dankort, EURO / MASTERCARD, VISA / electron. The amount will only be transferred from your account when the items are shipped.

SECURITY

Communication between the payment system and the cardholder takes place via an encrypted SSL (Secure Socket Layer) connection. The debit card you use must be yours. All credit / debit cardholders are subject to validation and approval by the card issuer. If the issuer of your credit card rejects the payment, Résumécph.dk will not be hold responsible for any delays or failure to deliver your order. If your card is not validate or expires Résumé reserves the right to cancel your order.

PRIVACY POLICY

Résumé understands and respects the importance of privacy on the Internet. Therefore, Résumé will not disclose information about our customers to a third party unless it is necessary to implement a transaction. Résumé will not sell your name, address, email address, credit card or personal data to any third party without your prior permission.

CONTACT

The best way to contact Résumé is to send an email at info@resumecph.dk. We will do our best to respond to your inquiry as soon as possible but no later than 24 hours.

Temporary Brexit Shopping Regulations

Only orders exceeding 135 GBP will be accepted – No VAT applied on the invoice – You must hold the cost of import VAT and customs duties by the delivery of goods to the UK.